Current state assessment
An unbiased, expert snapshot of your website to enable future growth
This type of high-level review of your digital footprint is of significant value for firms engaged in pre-procurement activities.
What will you get?
Provide a 1-on-1 meeting with a certified customer experience expert.
Review vision, mission, objectives and guiding principles for effectiveness.
Review service inventory and determine priorities for end-to-end digitization.
Evaluate the current state of your digital presence based on heuristic principles and best practices in usability and accessibility in the following key categories:
Visual design and usability
Navigation and search
Communication and engagement
Audiences and segmentation
Online services and forms
Mobility and accessibility
Content and language
Technology and functionality
Metrics and performance
Identify and review online maturity of services and payment processes.
Review the governance and content publishing structure within the web channel.
Conduct an evaluation of the enabling technology and architecture within the web channel and make recommendations against current trends and practices.
Provide key recommendations based on findings and observations that emerged from the evaluation. These recommendations will exemplify leading practices on the web and should be considered for any website redesign project.
An unbiased expert snapshot of your web channel can serve as an important foundation for short-term improvements and further discovery.
A detailed summary report of the website and its role within the enterprise. Identification of areas for improvement.
Public sector organizations in Ontario need to meet provincial accessibility guidelines by December 2021 or be faced by huge fines.
Get an accessibility audit to find out if your website is compliant.
DID YOU know?
TABLE OF CONTENTS
Methodology & approach
Innovation & self-service
Visual design & usability
Navigation & search
Communication & engagement
Audiences & segmentation
Online services & forms
Mobility & accessibility
Content & language
Technology & functionality
Metrics & performance
ForwardVu has International certification as a Customer Experience Professional (CX PRO) certification through Forrester as well as Web Accessibility Specialist (WAS) through the International Association of Accessibility Professionals (IAAP).
We have over 20 years of experience in digital transformation with a focus on the user experience and how customers interact with companies online. We have audited numerous public and private sector clients - we would love to extend that help to you as well, and ensure a welcoming and inclusive experience on your website. See our list of past and current clients.
Substantial and tangible recommendations of your web channel to provide insights into priority improvement areas and how your web channel ranks against similar organizations in your sector.
Prioritized recommendations and implementation plan that outlines key initiatives to improve your web channel, including dependencies, resources, recommended timeline and budget requirements.