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Current state assessment

An unbiased, expert snapshot of your website to enable future growth

This type of high-level review of your digital footprint is of significant value for firms engaged in pre-procurement activities.

What will you get?


We will:

  • Provide a 1-on-1 meeting with a certified customer experience expert.

  • Review vision, mission, objectives and guiding principles for effectiveness.

  • Review service inventory and determine priorities for end-to-end digitization.

  • Evaluate the current state of your digital presence based on heuristic principles and best practices in usability and accessibility in the following key categories:

    • Visual design and usability

    • Navigation and search 

    • Communication and engagement

    • Audiences and segmentation

    • Online services and forms

    • Mobility and accessibility

    • Content and language

    • Technology and functionality

    • Metrics and performance

  • Identify and review online maturity of services and payment processes.

  • Review the governance and content publishing structure within the web channel.

  • Conduct an evaluation of the enabling technology and architecture within the web channel and make recommendations against current trends and practices.

  • Provide key recommendations based on findings and observations that emerged from the evaluation. These recommendations will exemplify leading practices on the web and should be considered for any website redesign project.


An unbiased expert snapshot of your web channel can serve as an important foundation for short-term improvements and further discovery. 


A detailed summary report of the website and its role within the enterprise. Identification of areas for improvement.


Public sector organizations in Ontario need to meet provincial accessibility guidelines by December 2021 or be faced by huge fines. 


Get an accessibility audit to find out if your website is compliant. 

DID YOU know?





Methodology & approach

Assessment results

Overall rating

Innovation & self-service

Key recommendations

Visual design & usability

Navigation & search

Communication & engagement

Audiences & segmentation

Online services & forms

Mobility & accessibility

Content & language

Technology & functionality

Metrics & performance

Short-term priorities

Longer-term priorities


Why ForwardVu?

ForwardVu has International certification as a Customer Experience Professional (CX PRO) certification through Forrester as well as Web Accessibility Specialist (WAS) through the International Association of Accessibility Professionals  (IAAP).


We have over 20 years of experience in digital transformation with a focus on the user experience and how customers interact with companies online.  We have audited numerous public and private sector clients - we would love to extend that help to you as well, and ensure a welcoming and inclusive experience on your website.  See our list of past and current clients.



Unbiased, expert snapshot of your web channel that can serve as a foundation for short-term improvement and further discovery. A high value for firms engaged in pre-procurement activities.

Learn more

Leading practices



Substantial and tangible recommendations of your web channel to provide insights into priority improvement areas and how your web channel ranks against similar organizations in your sector.





Prioritized recommendations and implementation plan that outlines key initiatives to improve your web channel, including dependencies, resources, recommended timeline and budget requirements.

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