Prioritized recommendations and implementation plan with timeline
Key initiatives to improve your web channel, including dependencies, resources, recommended timelines and budget requirements.
What will you get?
Provide a 1-on-1 meeting with a certified customer experience expert.
Review and evolve vision, mission, objectives and guiding principles to reflect leading practices and web channel digital strategy.
Map out key end-to-end service processes; identify transformation opportunities and roadmap an action plan for implementation.
Benchmark web presence against other similar organizations to determine key trends and patterns to recommend priorities for improvement within the following key categories:
Visual design and usability
Navigation and search
Communication and engagement
Audiences and segmentation
Online services and forms
Mobility and accessibility
Content and language
Technology and functionality
Metrics and performance
Perform a gap and SWOC analysis to a target web strategy for action plan recommendations.
Content management system options and recommendations, including associated costs and technology requirements
Analyze web governance structure and recommend new structure for channel, content and knowledge management.
Develop a technology architecture model based on leading practices and desired future state targets.
Roadmap future technology requirements for front-end service delivery and end-to-end digital processes.
Create a strategic implementation plan and roadmap containing key initiatives based on your requirements and desire for future growth. This roadmap will include detailed descriptions of each key initiative, along with associated activities, timeline, resources, work effort, dependencies, risks, costs and desired outcomes/benefits.
A strategic roadmap outlining short, medium and long term initiatives for the transformation of the web channel to a desired future operating model.
This roadmap will provide a detailed plan for organizations to follow in order to design and build a user-centric web channel. This report can be used to help determine budget requirements for website redesign projects along with the needed resources and skillsets to achieve a successful outcome.
You can get our latest benchmarking report in order to obtain valuable insights on leading practices in the municipal public sector to improve online service delivery.
DID YOU know?
TABLE OF CONTENTS
Methodology & approach
Innovation & self-service
Trends & analysis
Visual design & usability
Navigation & search
Communication & engagement
Audiences & segmentation
Online services & forms
Mobility & accessibility
Content & language
Technology & functionality
Metrics & performance
Strategic implementation plan
ForwardVu has International certification as a Customer Experience Professional (CX PRO) certification through Forrester as well as Web Accessibility Specialist (WAS) through the International Association of Accessibility Professionals (IAAP).
We have over 20 years of experience in digital transformation with a focus on the user experience and how customers interact with companies online. We have audited numerous public and private sector clients - we would love to extend that help to you as well, and ensure a welcoming and inclusive experience on your website. See our list of past and current clients.
Substantial and tangible recommendations of your web channel to provide insights into priority improvement areas and how your web channel ranks against similar organizations in your sector.
Prioritized recommendations and implementation plan that outlines key initiatives to improve your web channel, including dependencies, resources, recommended timeline and budget requirements.