Contact centre solutions
Finding ways to improve operations and enhance client satisfaction while striving to reduce costs.
We are experts in multi-channel contact centre operations with over 20 years of contact centre operations experience and more than 10 years of consulting experience in improving contact centres.
Our focus is on the entire customer journey through your front and back-office service delivery processes. We conduct current state assessments of people, process, and technology components of your operating environment. We identify ways to improve performance, and enhance client satisfaction, while striving to reduce operating costs.
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Our services include:
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Contact centre operations assessment
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Contact centre technology assessment
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Multi-channel contact centre design
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Premise, hosted or cloud-based technology procurement
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IVR optimization
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Quality assurance (QA) assessment
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Workforce management assessment
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Speech analytics tuning
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