Business process improvement

Identifying ways to create or modify business processes, culture, and customer experiences.

Our approach to business process transformation goes beyond standard mapping. 

 

Processes must:


•    go beyond simple digitization to include the capability to manage the customer experience
•    include defined customer interactions and communications
•    indicate key data points that will be collected for analytics and reporting

 

In addition to business process design opportunities, it is important to identify key moments of truth to understand customer satisfiers and dissatisfiers.

ForwardVu’s process improvement methodology incorporates a 26-point checklist to assist in identifying process improvement opportunities. Our process mapping methodology utilizes a mix of Lean and BPMN approaches with an emphasis on both service experience and process. This methodology was developed by our project members and was recognized by Accenture as a leading practice for customer focused design.

Our services include:

  • Business Process Mapping

  • Customer Experience and Journey  Mapping

  • Process optimization and digitization

  • Customer-focused self-service design

  • Business transformation support and change management

View another service:

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Digital

transformation

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Design &

architecture

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Customer

experience

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We can help you better support your customers

We work for a wide variety of clients in both the private and public sector
or give us a call:
613-324-5224 (Ottawa)   416-436-2135 (Toronto)   647-283-7373 (Kingston)

© 2020 by ForwardVu Solutions Inc.