Business process improvement
Identifying ways to create or modify business processes, culture, and customer experiences.
Our approach to business process transformation goes beyond standard mapping.
• go beyond simple digitization to include the capability to manage the customer experience
• include defined customer interactions and communications
• indicate key data points that will be collected for analytics and reporting
In addition to business process design opportunities, it is important to identify key moments of truth to understand customer satisfiers and dissatisfiers.
ForwardVu’s process improvement methodology incorporates a 26-point checklist to assist in identifying process improvement opportunities. Our process mapping methodology utilizes a mix of Lean and BPMN approaches with an emphasis on both service experience and process. This methodology was developed by our project members and was recognized by Accenture as a leading practice for customer focused design.
Our services include:
Business Process Mapping
Customer Experience and Journey Mapping
Process optimization and digitization
Customer-focused self-service design
Business transformation support and change management
View another service: